Shipping

Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition.

We’ve covered off a bunch of frequently asked questions below.

What do you charge for shipping?

Shipping is calculated at checkout, but FREE when you order 3 or more cases in the one order*.

*Excludes NT orders 

How long will my delivery take?

We deliver with Australia Post and Aramex. In general, you will receive your wine within the following timeframes:

  • 2-3 business days in Melbourne

  • 2-4 business days in Sydney

  • 3-5 business days in Adelaide and Tassie metro

  • 4-7 business days in Brisbane

  • 8-15 business days in Perth

  • 4-8 business days in other metro areas

  • Up to 2 weeks in rural areas.

Sometimes the timelines may increase due to weather or other factors. You will receive a specific timeframe from Australia Post once your order has left our warehouse.

Where do you deliver?

We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post. Australia Post and Aramex will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office or Hub.

Can my wine be left if I’m not home?

It sure can! Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website or the Aramex website.

Can I redirect my order?

If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.

If not, or your order is with Aramex, contact our team and we can arrange it for you on 1800 663 419 or email team@vinomofo.com

Why does my Australia Post link still say the order is processing?

In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW then hand-off to Australia Post. So you may see the order as ‘processing’ until it’s been received in their depots in your state.

Why did I only receive part of my delivery at once?

To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email team@vinomofo.com

Why has my large order been delayed leaving the warehouse?

If you have placed a large order of 20 or more cases, first off thank you for your support legend! However, before we can dispatch your order from the warehouse we will need to confirm that all your details are correct. We will reach out to you via phone or email to verify your address and contact number for the order. Additionally, we will need to confirm that you understand our wines are intended for personal use only and cannot be resold. Please refer to point 1 in our terms of use for more information.


Vinomofo Unlimited

For only $35, unlock Free Shipping for a year! You can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Just give our friendly customer service team a call on 1800 663 419 and they'd be more than happy to set this up for you!

*Note: excludes NT, and some terms apply, obviously.

Shipping to the Northern Territory

We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.

Free Shipping Badge

The Vinomofo Free Shipping Badge is a promotion exclusive to nominated products. The Product will be identified by a visual element on the offer and will have “Free Shipping” in the name of the offer.

Adding an offer that displays a Free Shipping Badge to your cart will activate Free Shipping on your entire order. *Note: excludes NT residents

Hey Kids!

Under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (penalty exceeds $23,000).
  • For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $900)

Liquor Licence No. 36300937

Seriously

At Vinomofo, we love our wine, but we like to also lead long and happy lives, and be good to the world and the people in it. We all try to drink responsibly, in moderation, and we really hope you do too.

Don’t be that person…

Acknowledgement of Country

Vinomofo acknowledges the Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we live and work. We pay our respects to their Elders past, present and emerging, and recognise their continued connection to waters of this country.

We acknowledge this place always was, and always will be Aboriginal land.

Nope, we don’t do the copyright © thing.

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