Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition.
We’ve covered off a bunch of frequently asked questions below.
Christmas cut-offs 2023
Ho-ho-ho Mofos! Can you believe it’s the most wonderful time of year already, and there really is nothing like sharing delightful wines with your loved ones at Christmas.
To have the best chance of receiving your wine in time for the silly season, please make sure your orders are placed before 11:59pm AEST on the cut-offs below:
Melbourne: Friday 15th of December
Sydney and Adelaide: Thursday 14th of December
Brisbane and Tasmania: Monday 11th of December
Western Australia: Wednesday 6th of December
Our Christmas delivery Tips:
Please keep in mind it is a very busy time of year and if you order more than one case it is likely your wine will get split up and delivered on different days. If this happens, please don’t panic! Your wine won’t be far away, and you can use the AusPost tracking portal to track the individual items by clicking the drop down next to the tracking number.
Please make sure you have detailed delivery instructions that let the driver know where to leave the wine if you’re not home. That way, so long as the driver thinks your wine can be safely left, they will know where to leave it for you.
Finally, AusPost are dealing with a lot of volume at this time of year and sometimes they don’t scan our wines right away with the first scan happening when the wine is just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on its way.
Of course if you have any concerns then please reach out to our customer service team on 1800 663 419 or email firstname.lastname@example.org, we’re always happy to help.
And from the whole team at Vinomofo we wish you the Merriest of Christmases!
What do you charge for shipping?
Shipping is calculated at checkout, but FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post and in general, you will receive your wine within the following timeframes:
2-3 business days in Melbourne
2-4 business days in Sydney
3-5 business days in Adelaide and Tassie metro
4-7 business days in Brisbane
8-15 business days in Perth
4-8 business days in other metro areas
Up to 2 weeks in rural areas.
Sometimes the timelines may increase due to weather or other factors. You will receive a specific timeframe from Australia Post once your order has left our warehouse.
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post. Australia Post will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office.
Can my wine be left if I’m not home?
It sure can! Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.
If not, contact our team and we can arrange it for you on 1800 663 419 or email email@example.com
Why does my Australia Post link still say the order is processing?
In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW, QLD and WA and then hand-off to Australia Post. So you may see the order as ‘processing’ until it’s been received in their depots in your state.
Why did I only receive part of my delivery at once?
To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email firstname.lastname@example.org
Why has my large order been delayed leaving the warehouse?
For only $35, unlock Free Shipping for a year! You can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Just give our friendly customer service team a call on 1800 663 419 and they'd be more than happy to set this up for you!
*Note: excludes NT, and some terms apply, obviously.
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.
Free Shipping Badge
The Vinomofo Free Shipping Badge is a promotion exclusive to nominated products. The Product will be identified by a visual element on the offer and will have “Free Shipping” in the name of the offer.
Adding an offer that displays a Free Shipping Badge to your cart will activate Free Shipping on your entire order. *Note: excludes NT residents