Shipping
Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition.
We’ve covered off a bunch of frequently asked questions below.
What do you charge for shipping?
Shipping is calculated at checkout, but FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post. In general, you will receive your wine within the following timeframes:
2-3 business days in Melbourne
2-4 business days in Sydney
3-5 business days Tassie metro
3 - 8 business days in Adelaide
4-7 business days in Brisbane
8-15 business days in Perth
4-8 business days in other metro areas
Up to 2 weeks in rural areas.
*If you are ordering whisky then please add a few days to the timeframes above
Sometimes the timelines may increase due to weather or other factors. You will receive a specific timeframe from Australia Post once your order is on the way.
AusPost tracking changes
AusPost recently updated their tracking system and have replaced ‘manifest received’ with ‘label created’. This scan will remain there until your order is scanned at another AusPost facility. Rest assured your order is on it's way!
Similarly, if you receive an email from AusPost titled ‘Your delivery from Vinomofo is being packed by the sender’ that means it has left our warehouse and is on its way to you.
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post. Australia Post will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office.
Your postcode is giving you the option of Express Shipping? Splendid, here is what you need to know.
If you reside in Melbourne and place an order with express delivery, your wine will be delivered by Startrack On Demand. This delivery service ensures that your order will arrive the next business day between 6pm and 9pm.
It’s super important to note; for your initial order with Startrack (even if you have been a long-time Vinomofo customer), you will need to be available during the delivery window to receive the wine with a valid ID ready. This first-time delivery must be accepted by the individual listed on the order and cannot be accepted by anyone else. Subsequent orders will not require this additional step, and following the initial Startrack delivery, your wine can be left as per your instructions.
If your first delivery attempt fails, then don’t worry! Startrack will automatically rebook your delivery for the following evening between 6pm and 9pm. However, if your delivery fails for a 2nd time, then unfortunately your order will be sent back to our warehouse. If that happens then please get in touch with our customer service team on 1800 663 419 or team@vinomofo.com and we’ll be happy to assist you with the next steps. Note: Your order cannot be delivered to or left at your nearest post office for pick-up.
How much does express delivery cost?
The cost for express shipping is calculated before you place your order. It's important to note that even if you order three or more cases, the express shipping charge will still apply. Therefore, we kindly ask you to double-check the exact amount during the checkout process.
Why isn’t free shipping applying to my express order?
Unfortunately our free shipping offers do not include the express shipping option.
Why does AusPost need to see my ID?
If you're a first time recipient, or sending a gift, or made a purchase as a guest, as part of our licensing conditions you are required to show your ID for verification to receive your wine. If you are available then this can be completed by the driver, or if you're not available your wine will be sent to the local post office. Please be mindful that this initial delivery must be accepted by the recipient listed on the order and cannot be accepted by anyone else.
Please note this is only for the first recipients. Once this initial delivery has taken place then you won’t need to show your ID again, and your wine can be left as per your instructions. Just one of the many reasons to make sure all your orders are on the same account!
Can my wine be left if I’m not home?
Provided you're not a first time recipient it sure can! Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.
If not contact our team and we can arrange it for you on 1800 663 419 or email team@vinomofo.com
I got a dispatch email so why does my Australia Post link still say ‘Processing’ or ‘Label Created’?
In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW and SA then hand-off to Australia Post. So you may see the order as ‘processing’ or even ‘Label Created’ until its been received in AusPost depots in your state.
Why did I only receive part of my delivery at once?
To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email team@vinomofo.com
Why has my large order been delayed leaving the warehouse?
If you have placed a large order of 20 or more cases, first off thank you for your support legend! However, before we can dispatch your order from the warehouse we will need to confirm that all your details are correct. We will reach out to you via phone or email to verify your address and contact number for the order. Additionally, we will need to confirm that you understand our wines are intended for personal use only and cannot be resold. Please refer to point 1 in our terms of use for more information.
Free Shipping Badge
The Vinomofo Free Shipping Badge is a promotion exclusive to nominated products. The Product will be identified by a visual element on the offer and will have “Free Shipping” in the name of the offer.
Adding an offer that displays a Free Shipping Badge to your cart will activate Free Shipping on your entire order. *Note: excludes NT residents
