CHANGES TO SHIPPING COSTS FOR NT
We firmly believe that all Australians should have access to good wine at epic prices. For a long time we’ve discussed the viability of sending wine into the Northern Territory, due to the high cost of shipping. Due to the Northern Territory Government’s introduction of a floor price we were prompted to review our pricing models for the NT, and have made the tough call to increase shipping charges. As such, we’ve made the following changes:
- Shipping to NT will now be charged at $28 per case
- NT orders will be ineligible for free shipping
This means you continue to get access to the most epic wine deals on the planet. And since it actually costs us up to $49 per case that we ship to NT, you still save on shipping. We trust you understand these changes, and hope for your continued support as a valued mofo. If you have any questions, please contact our Customer Team on 1300 VINOMOFO (1300 846 666) or email@example.com.
Click and Collect
You can now choose to collect your wine directly from our Port Melbourne warehouse! Just choose “Click & Collect” in the checkout and we’ll send you an email as soon as your vino is ready.
When can I collect my order?
After you place your order, it should only take 2 business hours before your order is ready for collection.
You can collect your order during our warehouse opening hours: 9am-5pm Monday to Friday. We aren’t open on public holidays - sorry!
If you place your order before 3pm, you should be able to collect it that same day.
Where is your warehouse located?
5A, 339 Bridge Street, Port Melbourne, Victoria 3207.
Do I need to bring anything with me?
We’ll email you to let you know that your wine is ready for collection. Just bring that email along with you.
What do you charge for shipping?
We charge a flat $9 per order, but shipping is free when you order 3+ cases in the one order. However due to the high cost of delivery to the Northern Territory we charge $28 per case for our NT mofos.
How long will my delivery take?
We deliver with Australia Post. Check out our standard delivery times!
Melbourne metro - up to 2 days
VIC country - up to 3 days
New South Wales
Sydney metro - up to 3 days
NSW country - up to 4 days
Adelaide metro - 2-3 days
SA country - 2-4 days
Tasmania metro - 3-4 days
TAS remote* - 12-16 days
Australian Capital Territory
Canberra metro - up to 3 days
Brisbane metro - 2-4 days
QLD near country - 3-5 days
QLD far country - 3-6 days
Far north QLD* - 5-13 days
Perth metro - 4-5 days
WA country - 5-8 days
WA far country - 7-9 days
Darwin metro - 4-6 days
Alice Springs - 3-6 days
NT remote* - 13-14 days
*Deliveries to some islands off Tasmania, North Queensland and Northern Territory can take between 9-26 days.
A more accurate timeframe is provided on checkout which is based on your postcode. If you download the Australia Post app, you’ll get SMS and push notifications to keep you updated along the way!
We always try to get your wine on the way ASAP. If a case has been delayed slightly in the warehouse, we’ll send it separately.
Where can Australia Post deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes.
There are some areas where Australia Post will not be able to deliver directly to your door and will instead leave your vino at your local post office. If you’re in one of these areas, don’t worry, we’re working on it and hope to be able to deliver to your door very soon! :)
Can my wine be left if I’m not home?
It sure can! If you live in an area where Australia Post offer parcel delivery services, your driver should always try to find a safe place to leave your wine. If there is no safe place, they will take it to your local post office and leave you a card to let you know.
If you live in an area that only offers mail service, your wine will be taken to the local post office instead and you’ll receive a card in the mail.
What happens if I have no safe place to leave the wine?
If you’re not home and there is no safe place to leave your wine, Aus Post will leave you a card and take your order to your local post office instead. You’ll have 10 business days to collect it, afterwhich it will be returned to our warehouse.
Once your order has been taken to the post office, we won’t be able to arrange to have it delivered back to your original delivery address. Sorry!
Alternatively, you can choose one of our convenient delivery options when you place your order:
Have your order delivered to a family or friend’s address
We can deliver to most residential addresses! If a family member or friend has a safe place for the wine to be left, this might be more convenient for you.
Have your order delivered to your work
Getting your wine delivered to work is a great option, as there is generally someone there to sign for your order during delivery hours.
If you’re getting your wine delivered to your business address, don’t forget to add in the business name and instructions for the driver to get a signature or telling them where to take the wine (eg. Reception on Level 2; the mailroom on the Ground Floor). This way, if you can’t find your vino, we’ll know who has signed for it and where to look first.
Have your order delivered to a free Parcel Locker
Parcel Lockers are secure storage spaces where you can elect to you have your wine delivered. There are over 250 Parcel Lockers across Australia, and they’re located outside post-offices, service stations and 7-Eleven stores.
The best part? They’re totally free and you can collect your wine at any time of the day or night! Yep, that’s right, they’re available 24/7!
All you need to do is register for a Parcel Locker with Australia Post. They will give you a unique Parcel Locker address, which you can copy and paste into your delivery address in the checkout.
Once your wine’s been delivered, you’ll receive an SMS and an email letting you know it’s ready for collection. The SMS and email will contain a unique access code which you’ll need to open your Parcel Locker.
When you get to your Parcel Locker, you can open it by:
- Scanning your unique access code on your Australia Post app, Apple Watch or Android Wear.
- Select “Enter your details” on the locker screen, then scan your MyPost card, enter your mobile number or enter the last 5 digits of your MyPost number, and then enter the one-off access code you received with your email and SMS.
It’s important to remember:
- The name on your order must match your ID and the name on your MyPost account. For security reasons, our drivers will not leave an order addressed to one person in a Parcel Locker listed under the name of another person. So please make sure that the name on your order is the name of the person registered for that Parcel Locker. If your order is sent to a Post Office, they will complete an identity check by matching the name on your order to your ID, so please make sure you list your full name on your wine order in the checkout.
- You have 48 hours to collect your order. You’ll receive an SMS after 24 hours as a reminder and if you still haven’t collected it after 48 hours, it will be sent to the local post office. You’ll be sent an email and SMS letting you know where you can collect it from.
- If your order is too large, your wine will be sent to the Post Office. Once your wine has been sent to the Post Office, we’re unable to arrange to have it delivered to another address, including a Parcel Locker.
Have your order delivered straight to the post office (Parcel Collect)
Yep, that’s right! You asked and we listened - you can now get your wine delivered to your local post office!
It’s super easy. First, find your local Parcel Collect, add it to your list of delivery addresses in your MyPost account, then they’ll give you your very own, unique Parcel Collect address which you can copy and paste into the address section of our checkout.
Once your order’s been delivered, you’ll receive an email and, if you’ve signed up to receive SMS notifications on MyPost (which we highly recommend!), an SMS the day before delivery and once your order has been delivered. If you’ve downloaded the Australia Post app, you’ll get an alert on your phone too!
You have 10 days to collect your order from the post office before it’ll be returned to our warehouse in Port Melbourne.
It’s important to remember:
- The name on your order must match your ID. When you go to collect your order from the post office, they’ll complete an identity check by matching the name on your wine to your ID, so please make sure your order shows your full name.
- You have 10 business day to collect your order. If you don’t collect your wine within 10 business days, it will be returned to our warehouse in Port Melbourne.
Why can’t I get a call before delivery?
Our drivers are on the road for most of the day, and although they may try, it is unlikely they’ll be able to call you to arrange your delivery. Therefore, it’s best to give instructions for the driver to follow if they arrive at the delivery address and no one is there to receive it or choose an alternative delivery option.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery. Using your app or MyPost account is the best way to ensure the redirection goes smoothly.
If you aren’t able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you.
Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. It’ll take an extra day for our couriers to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.
Do you offer express shipping?
Not yet, but soon! Stay tuned.