Shipping, delivery, freight... to us it’s all just getting you great wine, as quick as we can.
We’ve covered off a bunch of frequently asked questions below.
What do you charge for shipping?
Shipping is calculated at checkout, but shipping is FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post and in general, you will receive your wine within the following timeframes:
it’s 2-4 business days in Melbourne & Sydney,
5-9 business days in Perth,
4-8 business days in other metro areas,
and up to 2 weeks in rural areas. Sometimes the timelines may increase due to weather or other factors. You will receive a specific timeframe from Australia Post once your order has left our warehouse.
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post. Australia Post will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office.
Can my wine be left if I’m not home?
It sure can! Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.
If not, contact our team and we can arrange it for you on 1800 663 419 or email email@example.com
Why does my Australia Post link still say the order is processing?
In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW, QLD and WA and then hand-off to Australia Post. So you may see the order as ‘processing’ until it’s been received in their depots in your state.
Why did I only receive part of my delivery at once?
To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email firstname.lastname@example.org
For only $35 a year, you can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Experience Vinomofo unlimited.
*Note: excludes NT, and some terms apply, obviously.
Shipping to the Northern Territory
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.
Free Shipping Badge
The Vinomofo Free Shipping Badge is a promotion exclusive to nominated products. The Product will be identified by a visual element on the offer and will have “Free Shipping” in the name of the offer.
Adding an offer that displays a Free Shipping Badge to your cart will activate Free Shipping on your entire order. *Note: excludes NT residents