SHIPPING
There have been some slight changes to shipping due to the COVID-19 pandemic read more here.Â
Shipping, delivery, freight... to us itâs all just getting you good wine, as quick as we can, and in the best possible condition. Weâve covered off a bunch of frequently asked questions below, as well as provided extra info about click & collect, Vinomofo unlimited and how shipping to NT has changed since minimum floor pricing was introduced up there.
What do you charge for shipping?
We charge a flat $9 per order, but shipping is FREE when you order 3 or more cases in the one order*.
*Excludes NT ordersÂ
How long will my delivery take?
We deliver with Australia Post. Check out our standard delivery times. A more accurate timeframe is provided on checkout, based on your delivery postcode. If you download the Australia Post app, youâll get SMS and push notifications to keep you updated along the way!
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes. There are some areas where we canât deliver directly to your door, and will instead deliver to your local post office. If youâre in one of these areas, donât worry, weâre working on it and hope to be able to deliver to your door very soon!
Can my wine be left if Iâm not home?
It sure can! Just make sure you give us explicit instructions that itâs ok to do so. That way if you live in an area where Australia Post offer parcel delivery services, your driver should always try to find a safe place to leave your wine. Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
If there arenât any delivery instructions or if you live in an area that doesnât offer parcel delivery, your wine will be delivered to your local post office, whoâll send you a card to let you know.
What happens if thereâs no safe place to leave the wine?
You can always choose one of our convenient alternative delivery options if youâd rather not have your wine delivered to your home address, or if you know thereâs no safe place to leave it when youâre not at home.
If youâre not home and Aus Post canât find a safe place to leave your wine, theyâll leave a card and take your order to your local post office instead. Youâll have 10 business days to collect it, after which it will be returned to our warehouse.
Note that once your order has been taken to the post office, unfortunately we wonât be able to arrange to have it redelivered.
Why canât I get a call before delivery?
Our drivers are on the road for most of the day, and although they may try, itâs unlikely theyâll be able to call you to arrange your delivery. Therefore, itâs best to give instructions for the driver to follow if they arrive at the delivery address and no oneâs there to receive your order, or choose an alternative delivery option in advance.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery. Using your app or MyPost account is the best way to ensure the redirection goes smoothly.
If you arenât able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you.
Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. Itâll take an extra day for our couriers to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.
Do you offer express shipping?
Not yet, but soon! Stay tuned.
Vinomofo unlimited
For only $35 a year, you can ship as much wine as you like, wherever you like*. Thereâs no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Experience Vinomofo unlimited.
*Note: excludes NT, and some terms apply, obviously.
Click & collectÂ
The Vinomofo Urban Cellar Door reopens on Tuesday November 24th for Click and Collect orders and on the spot sales. The Cellar Door will be open Monday-Friday from 9am-3pm (excluding public holidays).Â
To ensure you donât miss out, we have extended opening hours on Christmas Eve, Thursday December 24th, to 9am-6pm.
To keep your fellow mofos and our warehouse team safe, we require all customers to wear a mask, sanitise their hands and check in upon entering the cellar door.
Youâll be able to choose to collect your wine directly from our Port Melbourne urban cellar door! Just choose âclick & collectâ in the checkout and weâll email you as soon as your vino is ready.
Youâll even get expert face-to-face advice from our wine team
 Read more about Click & Collect and our Urban Cellar Door experience.Â
Shipping to the Northern Territory
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated âminimum floor priceâ. Find out more about shipping to NT.