Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition. We’ve covered off a bunch of frequently asked questions below, as well as provided extra info about click & collect, Vinomofo unlimited and how shipping to NT has changed since minimum floor pricing was introduced up there.
What do you charge for shipping?
We charge a flat $9 per order, but shipping is FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post. Check out our standard delivery times. A more accurate timeframe is provided on checkout, based on your delivery postcode. If you download the Australia Post app, you’ll get SMS and push notifications to keep you updated along the way!
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes. There are some areas where we can’t deliver directly to your door, and will instead deliver to your local post office. If you’re in one of these areas, don’t worry, we’re working on it and hope to be able to deliver to your door very soon!
Can my wine be left if I’m not home?
It sure can! Just make sure you give us explicit instructions that it’s ok to do so. That way if you live in an area where Australia Post offer parcel delivery services, your driver should always try to find a safe place to leave your wine. Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
If there aren’t any delivery instructions or if you live in an area that doesn’t offer parcel delivery, your wine will be delivered to your local post office, who’ll send you a card to let you know.
What happens if there’s no safe place to leave the wine?
You can always choose one of our convenient alternative delivery options if you’d rather not have your wine delivered to your home address, or if you know there’s no safe place to leave it when you’re not at home.
If you’re not home and Aus Post can’t find a safe place to leave your wine, they’ll leave a card and take your order to your local post office instead. You’ll have 10 business days to collect it, after which it will be returned to our warehouse.
Note that once your order has been taken to the post office, unfortunately we won’t be able to arrange to have it redelivered.
Why can’t I get a call before delivery?
Our drivers are on the road for most of the day, and although they may try, it’s unlikely they’ll be able to call you to arrange your delivery. Therefore, it’s best to give instructions for the driver to follow if they arrive at the delivery address and no one’s there to receive your order, or choose an alternative delivery option in advance.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery. Using your app or MyPost account is the best way to ensure the redirection goes smoothly.
If you aren’t able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you.
Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. It’ll take an extra day for our couriers to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.
Do you offer express shipping?
Not yet, but soon! Stay tuned.
For only $35 a year, you can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Experience Vinomofo unlimited.
*Note: excludes NT, and some terms apply, obviously.
The Vinomofo Urban Cellar Door reopens on Tuesday November 24th for Click and Collect orders and on the spot sales. The Cellar Door will be open Monday-Friday from 9am-3pm (excluding public holidays).
To ensure you don’t miss out, we have extended opening hours on Christmas Eve, Thursday December 24th, to 9am-6pm.
To keep your fellow mofos and our warehouse team safe, we require all customers to wear a mask, sanitise their hands and check in upon entering the cellar door.
You’ll be able to choose to collect your wine directly from our Port Melbourne urban cellar door! Just choose ‘click & collect’ in the checkout and we’ll email you as soon as your vino is ready.
You’ll even get expert face-to-face advice from our wine team
Read more about Click & Collect and our Urban Cellar Door experience.
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.