Shipping, delivery, freight... to us it’s all just getting you great wine, as quick as we can.
We’ve covered off a bunch of frequently asked questions below.
What do you charge for shipping?
Shipping is calculated at checkout, but shipping is FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post and Home Delivery Services depending on which area you are in. A more accurate timeframe is provided when you receive your tracking link after checkout. In general,
it’s 3-6 business days in Melbourne & Sydney,
4-8 business days in other eastern metro areas,
4-7 business days in Tasmania,
5-9 business days in Perth,
and up to 2 weeks in rural areas. Sometimes the timelines may increase due to weather or other factors.
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post and we deliver to residential home addresses in Perth with Home Delivery Services (Postcodes 6000-6038; 6050-6182; 6207-6211; 6800-6992, excluding units).
Our delivery partners will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office.
Can my wine be left if I’m not home?
It sure can! Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.
If not, contact our team and we can arrange it for you on 1800 663 419 or email firstname.lastname@example.org
Why does my Australia Post link still say the order is processing?
In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW, QLD and WA and then hand-off to Australia Post. So you may see the order as ‘processing’ until it’s been received in their depots in your state.
Why did I only receive part of my delivery at once?
To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email email@example.com
For only $35 a year, you can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Experience Vinomofo unlimited.
*Note: excludes NT, and some terms apply, obviously.
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.