Returns
At the ‘Fo, we want you to enjoy your wines. And let’s be honest — we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes, and that’s something we’re passionate believers in.
We are always able to return a case of wine if you don’t love it for a full credit or refund if you’ve opened 2 bottles or less in a 12 pack, or 1 in a 6 pack. If you’ve opened more, don’t worry, we can still pick it up, we’ll just reimburse you for the number of bottles you have left once we have received the wine back.
So if you’re not 100% happy with any wine you order from the ‘Fo, and you contact us within 365 days of delivery, we can arrange a replacement, full refund, or credit — you choose.
We’ll even pick the wine up and cover the cost of return. Note that if your case isn’t received at our warehouse within 30 days we’ll assume you changed your mind and drank the evidence, and we’ll cancel the return in our system.
I want to return my wine, what do I do?
Once you get in touch, we have three convenient ways for you to return your wine.
- A driver can collect it from your door*
- You can drop it off at your local Post Office or Parcel Locker
- You can take it directly to our warehouse in Port Melbourne
Whichever you choose, it’s completely free! Just contact us, and we’ll organise it for you.
So if you’re not 100% happy with any wine you order from the ‘Fo, and you contact us within 365 days of delivery, we can arrange a replacement, full refund, or credit — you choose.
We’ll even pick the wine up and cover the cost of return. Note that if your case isn’t received at our warehouse within 30 days we’ll assume you changed your mind and drank the evidence, and we’ll cancel the return in our system.
If you’ve opened two bottles or less in a case of twelve, or one in a case of six, you can return your case of wine for a full credit or refund. The same rules apply to mixed cases and club wines. We know it’s a bit different with a mixed case, given the wines aren’t the same, but hey, it’s all part of the wine adventure, and fair’s fair.If you’ve opened more, call or email and we’ll figure something out.
If you’ve opened more, give us a call or send us an email and we’ll do our best to figure something out.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, with only unopened bottles inside, securely taped up, and free from any dangerous materials, such as broken glass.
In most cases a driver can collect it from you, there are some regional/rural areas we won’t be able to send a driver to so you’ll have to drop it at your nearest post office.
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue your credit or refund straight away.
It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.
Please keep in mind that if you benefited from a discount or reward (for example, free shipping on three or more cases, or a free shipping sale) at the time you bought your wine, this discount or reward will be forfeited in the refund. Fair’s fair!
The same rules apply to mixed cases and club wines, you’re very welcome to return it if you’ve opened two bottles or less in a twelve pack, or one in a six pack. The same rules apply to mixed cases and club wines. We know it’s a bit different with a mixed case, given the wines aren’t the same, but hey, it’s all part of the wine adventure.
How do I change or cancel an order?
If you’ve ordered by clicking the ‘One-Click Checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just contact us and we’ll take care of it for you. Given we want to catch this as soon as we can, it’s best to call or live chat us so that we can get onto it quickly.