Returns
The tl;dr version of this page is: we guarantee your happiness, so if you’re at all unhappy with your wine, give us a call, email or chat and we’ll do our best to sort it out. Our contact details are here, and we’re just itching to help. Or read more about how our returns work below.
The Mofo 100% Happiness Guarantee
At the ’fo, we want you to enjoy your wines. And of course we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes. So if you’re not happy with a wine you order from the ’fo, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full credit or refund — you choose. If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
I want to return my wine, what do I do?
Once you get in touch, we have three convenient ways for you to return your wine.
- A driver can collect it from your door*
- You can drop it off at your local Post Office or Parcel Locker
- You can take it directly to our warehouse in Port Melbourne
Whichever you choose, it’s completely free! Just contact us, and we’ll organise it for you.
So if you’re not happy with a wine you order from the ’fo, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full credit or refund — you choose. If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, with only unopened bottles inside, securely taped up, and free from any dangerous materials, such as broken glass.
In most cases a driver can collect it from you, there are some regional/rural areas we won’t be able to send a driver to so you’ll have to drop it at your nearest post office.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue your credit or refund straight away. It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.
Please keep in mind that if you benefited from a discount or reward that was only applied due to the purchase of the wine you’re returning (for example, free delivery on three or more cases), this discount or reward will be forfeited in the refund. Fair’s fair, after all.
The same rules apply to mixed cases and club wines. You’re very welcome to return a case if you’ve opened two bottles or less in a twelve pack, or one in a six pack. Unsure? Drop us a line and we’ll be happy to help.
How do I change or cancel an order?
If you’ve ordered using the ‘One-Click Checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just contact us and we’ll take care of it for you. Given we want to catch this as soon as we can, it’s best to call or live chat us so that we can get onto it quickly.