At the ‘Fo, we want you to enjoy your wines. And let’s be honest — we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes, and that’s something we’re passionate believers in.
So if you’re not 100% happy with anything you order from the ‘Fo, you can return it to us within 365 days for a replacement, full refund, or credit — you pick. We’ll even pick it up from you and cover the return shipping cost.
I want to return my wine, what do I do?
Glad you asked! We have 3 convenient ways to return your wine:
- A driver can collect it from your door*
- You can drop it off at your local Post Office or Parcel Locker
- You can take it directly to our warehouse in Port Melbourne
Whichever way you choose, it’s completely free! Just contact us, and we’ll organise it for you.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, securely taped up and free from any dangerous materials, such as broken glass.
*In some regional or rural areas, we won’t be able to send a driver to collect your order and you will need to drop it at the post office.
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue your credit or refund straight away.
It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it - then you can get onto buying your next case of delicious vino asap!
Please keep in mind that if you benefited from a discount or reward (for example, free shipping on 3 or more cases, or a free shipping sale) at the time you bought your wine, this discount or reward will be forfeited in the refund. Fair’s fair!
How do I change or cancel an order?
If you’ve ordered by clicking the ‘One-Click Checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just contact us and we’ll take care of it for you. Given we want to catch this as soon as we can, it’s best to call or live chat us so that we can get onto it faster.