Account locked FAQ's

FAQs

Q: Has Vinomofo or any services used by Vinomofo been part of any data breaches in the last 12 months?
A: No, neither Vinomofo's systems nor its related services have been breached in the last 12 months.

Q: Why is my account locked and why am I suddenly receiving this email?
A: Your login credentials were at risk of being used by unauthorised parties after recent security events reported by unrelated websites. To proactively ensure the safety of your data we have locked your account until a new password has been set.

Q: Do we know which unrelated sites have been breached?
A: No, we are unaware of the specific sites. If you received an email regarding password reuse, we strongly recommend changing them at your earliest convenience.

Q: How were my login details found?
A: Your login details may have been reported directly to our authentication provider or found online by one of our cyber security providers.

Q: I have a complex email, do I still need to change it?
A: Yes, a complex password makes hacking harder but not impossible, it is recommended to change it now and every few months.

Q: Is it possible to know if my credentials were used on a breached website?
A: No, but to eliminate doubt it is advised to change your passwords.

Q: What is the best way to set a password?
A: Keep them complex and unique using a variety of Upper and lower case letters, numbers and symbols. If possible, utilize other authentication methods like Facebook Login, Google Login, or Magic Links.

Still have questions?
Contact us on live chat or one of the options below

Email us

team@vinomofo.com

Call us

1800 663 419

Hey Kids!

Under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (penalty exceeds $17,000).
  • For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700)

Liquor Licence No. 36300937

Seriously

At Vinomofo, we love our wine, but we like to also lead long and happy lives, and be good to the world and the people in it. We all try to drink responsibly, in moderation, and we really hope you do too.

Don’t be that person…

Acknowledgement of Country

Vinomofo acknowledges the Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we live and work. We pay our respects to their Elders past, present and emerging, and recognise their continued connection to waters of this country.

We acknowledge this place always was, and always will be Aboriginal land.

Nope, we don’t do the copyright © thing.

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