FAQs about orders, deliveries and COVID-19

Can I still place an order?

Absolutely. We’re still delivering Australia wide and will continue to do so until we’re told we can’t.

My order is taking longer than usual - what gives?

Due to the huge volume of orders that Australia Post are receiving some deliveries are, unfortunately taking a bit longer.   Vinomofo has reacted to meet demand and is ensuring that all orders are leaving our warehouse within one business day of the order being placed ,however, to avoid disappointment, please allow extra time when placing orders.

My tracking number hasn’t updated? 

Unfortunately due to Australia Post dealing with huge increases in volume across their parcel delivery sector, and therefore using auxiliary systems, a lot of tracking isn’t updating at all or until it’s about to be delivered. 

I’ve only received some of my order, is the rest coming?

Yes, we’d never want you to miss out! 

At peak periods Auspost will often separate multiple case orders. Rather than holding onto the whole order until the rest show up, we deliver what’s ready to you straight away so that you can have a glass of something to go on with.

Can I change the delivery address on my order?

Yes, but it’s easier if you don’t have to.

Please take the time to make sure the primary address on your account is accurate. You can do that here.

If you do need to redirect your order, get in touch with our customer service team. Or, once your order has shipped, you can update the delivery address via the Auspost tracking. Just click “Redirect it” on the Auspost tracking page after you get your dispatch email. 

Can I still make returns?

Sure can! Just let us know and we’ll arrange it for you.

Is it safe to receive orders?

Yes! Auspost are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.

Why can’t I come and collect my order?

We’ve temporarily closed the Click and Collect service at our Port Melbourne warehouse. This is for the safety of our warehouse team and to ensure we can continue offering uninterrupted delivery to all of our mofos across the country. 

Once everything has calmed down, we’ll have Click and Collect up and running again.

Any other questions?

Contact us,  we’re here to help.