FAQs about orders, deliveries and COVID-19

Can I still place an order?

Absolutely. We’re still delivering Australia wide and will continue to do so until we’re told we can’t.

Can I change the delivery address on my order?

Yes, but it’s easier if you don’t have to.

Please take the time to make sure the primary address on your account is accurate. You can do that here.

If you do need to redirect your order, get in touch with our customer service team. Or, once your order has shipped, you can update the delivery address via the Auspost tracking. Just click “Redirect it” on the Auspost tracking page after you get your dispatch email. 

Can I still make returns?

Sure can! Just let us know and we’ll arrange it for you.

Is it safe to receive orders?

Yes! Auspost are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.

Click & Collect will remain open but only for contactless collection

Following Victorian goverment guidance, our Click & Collect located in Port Melbourne is now open.

For more info here.

Any other questions?

Contact us,  we’re here to help.